GENERAL TERMS AND CONDITIONS OF SALE OF PRODUCTS.
Article 1. Scope of Application
1.1. These General Terms and Conditions of Sale are issued by IOTCO SA (further identified in Article 2), hereinafter referred to as “the Seller.”
1.2. These General Terms and Conditions of Sale govern the sale of the Seller’s Products to the Buyer.
Article 2. Seller Information
2.1. Company name: SA IOTCO
2.2. Address: 24 Avenue Pré-Aily, 4031 Liège (Belgium)
2.3. Contact details:
2.3.1. Phone: +32 42 68 11 54
2.3.2. Email: info@uvmastercare.com
2.4. Company registration number: 0681.442.024
2.5. Bank account number: BE62 3631 9748 4461
Article 3. Definitions
3.1. For the purposes of these General Terms and Conditions of Sale, the following terms shall mean:
3.1.1. Buyer: Any natural or legal person entering into a sales contract with the Seller for one of its Products.
3.1.2. Agreement: The Agreement concluded between the Seller and the Buyer, including these Terms and Conditions.
3.1.3. Consumer: Any natural person acting for non-professional purposes.
3.1.4. Indirect Damage: Any indirect consequences of direct damages, including but not limited to financial or commercial losses, operational disruptions, increased costs, loss of profit, reputational damage, project delays, loss of data, and similar damages.
3.1.5. Business: Any natural or legal person pursuing an economic purpose on a lasting basis.
3.1.6. Force Majeure: Includes legislative or regulatory changes, fires, storms, floods, strikes, lockdowns, epidemics, natural disasters, terrorism, wars, electrical surges, electromagnetic shocks, network outages, hacking, or any other unpredictable events.
3.1.7. Party: Either the Buyer or the Seller.
3.1.8. Products: The full range of UVMastercare devices and accessories.
3.1.9. Services: Delivery, installation, after-sales services, and the UVmastercare mobile application operated by IOTCO SA.
3.1.10. Seller: IOTCO SA as identified in Article 2.
3.1.11. Visible Defect: A defect that a normal inspection should have revealed.
3.1.12. Unless otherwise specified, singular includes plural and vice versa.
3.1.13. Terms not specifically defined are understood in their common meaning.
3.1.14. Enumerations are never exhaustive unless expressly stated.
Article 4. Acceptance of the Terms and Conditions
4.1. By ordering a Product, the Buyer accepts these Terms and Conditions without reservation.
4.2. These Terms exclude any other general or specific conditions of the Buyer, unless expressly accepted in writing by the Seller.
4.3. Placing an order also implies that the Buyer has read the data protection policy.
Article 5. Amendments to the Terms and Conditions
5.1. The Seller reserves the right to amend these Terms at any time with prior notice to the Buyer.
5.2. Modifications will be communicated at least one month before their effective date.
5.3. Substantial modifications give the Buyer the right to terminate the Agreement without cost within one month of notification.
5.4. Price changes under 5% over 12 months are not considered substantial.
Article 6. Offer
6.1. All Products and Services are described in good faith and as accurately as possible.
6.2. Illustrative images have no contractual value.
6.3. Products and Services are offered subject to availability.
6.4. The Seller may modify its offer at any time.
6.5. Delivery charges are communicated at the time of order.
6.6. The Seller may refuse any sale for stock or other reasons.
6.7. Orders are only accepted after written confirmation or actual delivery.
Article 7. Pricing
7.1. Prices may be changed without prior notice.
7.2. Prices are in euros, exclusive of taxes and delivery costs unless stated otherwise.
7.3. Prices cover only what is explicitly described in the product or service description.
Article 8. Payment and Invoicing
8.1. A 25% deposit is required upon order placement unless otherwise agreed.
8.2. Invoices are payable at the Seller’s address, without discount.
8.3. Invoice disputes:
8.3.1. Businesses must notify disputes within 15 days of receipt.
8.3.2. Consumers have 60 days to dispute; failure to do so implies tacit acceptance.
8.4. Non-payment triggers:
8.4.1. Legal interest;
8.4.2. A penalty of 15% of the total amount due, with a minimum of €75.
8.5. Recovery costs, including legal fees, may apply.
8.6. Missed deadlines allow the Seller to suspend future deliveries until payment.
8.7. The Buyer agrees to electronic invoicing.
Article 9. Delivery and Delivery Costs
9.1. Delivery times are indicative only.
9.2. For split deliveries, the longest delay applies.
9.3. The Seller may deliver in multiple shipments.
9.4. Delivery address:
9.4.1. Ownership transfers upon full payment.
9.4.2. Other delivery locations are at the Buyer’s risk and expense.
9.5. No claims for delay are accepted except for Consumers.
Article 10. Retention of Title
10.1. Products remain the Seller’s property until full payment, including interest and penalties.
10.2. In case of default, the Seller may repossess products at the Buyer’s expense; resale or pledge is prohibited without written consent.
Article 11. Information Disclosure
11.1. The Buyer acknowledges receipt of all product information and understands that UV-C exposure may cause surface aging of certain materials.
Article 12. Warranty – Business Buyers
12.1. Receipt of goods covers visible defects.
12.2. Hidden defects must be reported within 15 days; legal action within 30 days.
12.3. One-year warranty limited to repair, replacement, or price adjustment.
12.4. No liability if damage is partly due to the Buyer’s fault.
Article 13. Termination and Non-performance
13.1. Unilateral termination by the Buyer forfeits any deposit.
13.2. For Consumers, failure by the Seller after formal notice triggers compensation of 10% of the net sale price.
Article 14. Liability
14.1. The Seller’s obligations are obligations of means.
14.2. The Seller disclaims liability in cases of:
14.2.1. Indirect damages;
14.2.2. Force majeure;
14.2.3. Buyer negligence;
14.2.4. Insufficient cooperation;
14.2.5. Stock shortages;
14.2.6. Improper use;
14.3. Liability is limited to amounts paid except for injury or death.
14.4. Liability is capped by the Seller’s insurance coverage.
Article 15. Force Majeure
15.1. The affected Party must notify the other Party; obligations are suspended until resolution.
15.2. After 60 days, Parties may renegotiate or terminate the contract.
Article 16. Subcontracting and Assignment
16.1. The Seller may subcontract or assign any part of the sale without prior consent.
Article 17. Personal Data Protection
17.1. Data is processed only as necessary; rights may be exercised by contacting info@uvmastercare.com.
17.2. Full privacy policy: https://lexing.be/vie-privee-et-cookies/ and https://uvmastercare.com/mentions-legales/.
Article 18. General Provisions
18.1. Invalidity of one clause does not affect the others.
18.2. Non-enforcement is not a waiver.
18.3. Notices must be sent by registered letter, fax, or email with acknowledgment.
18.4. These terms strictly govern the relationship between the Parties.
18.5. Both Parties agree to good faith performance.
Article 19. Governing Law and Jurisdiction
19.1. Belgian law applies.
19.2. Disputes go to the courts of Liège, except Consumers may choose other jurisdictions as allowed by law.